Support Page

If you did not find the answer to your question or a resolution to your issue on this page, feel free to contact us at (626) 390.4958 or send us an e-mail to info@GrenadierAuctions.com for further assistance.

STILL NEED HELP?

The following Frequently Asked Questions (FAQ’s) haven been put together for the convenience of our Collectors, Bidders, and web site visitors. You will find answers to many commonly asked questions on this page. Questions/Answers are available in four (4) categories, “The Auction”, “Technical Questions”, “Payment Methods & Processing”, and “Consignments & Partnerships”.

THE AUCTION

Who is Grenadier Military Antiques Auctions?
Grenadier Military Antiques Auctions has been a leader in the Antiques Industry for over 30 years. The company is led by longtime collector and military antiques dealer Bruce B. Hermann, former Antiques Roadshow appraiser for 11 seasons.

When and where are your auctions held?
Please visit grenadierauctions.com for the latest information on upcoming auctions. All auctions will be conducted exclusively online and are accessible worldwide. Please note that auctions will operate under Pacific Time Zone (PST) hours.

How does one participate in a Grenadier Military Antiques Online Auction?
An account can be created by visiting grenadierauctions.com and clicking on the “Current Auction” tab. You will then be redirected to our secure portal to create your account.

Is there a fee to sign up for an auction?
No, creating an account is free.

Are online auctions running on a secure server and network?
Yes. Our servers use the latest technology to provide a safe environment to bid and process payments.

Will my information be kept private?
Yes. We respect your privacy and will not release, sell, or publish any of the information you provided in your registration. All information is solely used for verification, payment processing, and security. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you e-mails based on your request for information.

Is there a bid limit?
Bidders are given a $25,000 maximum bid at the start of an auction. Our team must approve any bids above this amount. Requests for bid increases are sent electronically to us via your secure account at our Bidder Portal.

How and when will Winning Bidders be notified?
If you have a winning bid you will be notified directly by us via an invoice within 72 hours from the close of auction.

TECHNICAL QUESTIONS

I can’t create an account! What am I doing wrong?
Make sure you are in the proper area for Registration and not in our email List Sign Up Page.

Does signing up for your E-mail List automatically make me a Bidder?
No. These are 2 totally separate processes. Signing up for our e-mail list is a short process that only requires you to provide and confirm your e-mail address. Registering for our auctions requires you to provide detailed information about yourself and a valid credit card.

I made a mistake! Can I change my bid?
Yes. Please contact our office within 24 hours of the bid so that we can reset your bid. You will then have to bid again with the proper amount you wish to bid. You can reach us at (626) 390.4958 or send us an e-mail to info@grenadierauctions.com

Will your auctions use a soft close?
No. All auctions will end promptly at the advertised time. Each lot will close one after the next at 10 second intervals. Please be aware that Grenadier Auctions operates all of its online auctions under Pacific Time Zone (PST) hours.

Can sniping programs be used to bid on your auction?
No. Since we do not use soft closes, snipping programs cannot be used.

Is there a countdown clock available during the final moments of the auction?
Yes. A live countdown clock will appear on our Auction Catalog. However, due to your browser settings this may or may not appear. Please be sure to refresh your browser and check to make sure you are using the latest version of your browser. Please be aware that Grenadier Auctions operates all of its online auctions under Pacific Time Zone (PST) hours.

PAYMENT METHODS & ORDER PROCESSING

What payment methods are accepted?
We accept all major credit cards. If you would like to pay via Check (personal checks must clear before items are shipped) or Money Order, please make these out to “Grenadier Auctions” and mail to: Grenadier Military Antiques Auctions Inc. 32565 B Golden Lantern St. Suite 361 Dana Point, CA 92629 USA For information on wiring your payment, please contact us at (626) 390.4958 or send us an email to info@grenadierauctions.com

Will the credit card I signed up with be charged for a winning bid?
Invoices will be automatically charged to the credit card on file starting 72 hours after the close of the auction. If you wish to pay by another method please contact us within 72 hours of the auction close.

When is my payment due?
All merchandise must be paid for within TEN (10) days of the date of sale. We reserve the right to cancel any unpaid orders after that time and to ban the bidder from future sales. Credit cards (Visa, MasterCard, American Express, and Discover) personal checks, certified checks, money orders, and wire transfers are all accepted. Invoices and/or balances which are paid for via credit card will have the processing fee added to the balance. Personal checks, money orders and cashier’s checks may be held for up to 10 business days in order to allow time for them to clear the appropriate banking channels. For bank-wiring instructions, please contact our office at (626) 390.4958 or send us an e-mail to info@grenadierauctions.com

Are there any additional charges or surcharges that will be added?
Invoices and/or balances which are paid for via credit card will have the processing fee added to the balance.

Are there Sales Taxes? How will these be determined?
All sales are subject to applicable state and local taxes. Any lots that are picked up and/or delivered (shipped) in the state of Arizona are subject to applicable state and local taxes.

When will my item(s) be shipped to me?
Items will usually ship within 10-14 business days after payment has been received and/or funds have cleared. Shipping costs will be billed on the final auction purchase statement and are non-refundable. Purchases will be shipped via USPS. The shipping charge includes any costs incurred through the USPS.

If my credit card declines, are there any penalties?
Any applicable declined charges will be applied to your final invoice. Please be sure that the payment source you are providing is current and valid.

Can I pick up my order and pay in person?
Typically, no. Please contact our office for detailed information. You can reach us at (626) 390.4958 or send us an e-mail to info@grenadierauctions.com

CONSIGNMENTS

Can my antique(s) be added to one of your Auctions?
Yes. We will gladly feature your item(s) as part of our Consignments Program. Please contact our office for detailed information. You can reach us at (626) 390.4958 or send us an e-mail to info@grenadierauctions.com We encourage you to contact us in advance in order to allow time for us to publicize your item, showcase it in our Online Auction Catalog, and do all of the proper inventory.

When will Consignors be paid?
Payment to consignors will begin 5 to 6 weeks after the close of auction.

I have a collection, can I include it or do you only accept individual items?
We gladly welcome one piece or an entire collection for inclusion in our online auctions. We specialize in the sale of entire collections. No consignment is too large or too small. Feel free to contact us at (626) 390.4958 or send us an e-mail to info@grenadierauctions.com if you have nay questions or require assistance.

FREQUENTLY ASKED QUESTIONS

REGISTRATION SUPPORT

Creating an account to bid on our online auctions is easy and free. Simply follow these steps to get started. You can register for online auctions on the day and time that the auction begins; however, you can create an account at our secure online portal at any time.

1) Click here to be taken to our secure Online Portal.

2) Once at the portal, click on "Login/New Bidder" (located near the top-right hand side of the screen. Next, select "Click Here If You Are a New Bidder"

3) Fill out the required information and you're all set!

PLEASE NOTE: If you previously created an account at our portal, simply log in with the Login information that you created and sign up for "Auction II"

The above process is illustrated through the following 5 screenshots:

This page is divided into 3 sections: Registration Support, Frequently Asked Questions, & Still Need Help?

In an effort to give our Customers the best possible service and support, our Tech Team has put together this Support Page to answer frequently asked questions and issues as well as to provide detailed support on our registration process. Please scroll below to see if your question can be answered below.